Total Points

FAQ

The more you spend, the more rewards you’ll receive. Make your way up the hierarchy for extra perks.

Programmes

You can become a member by registering your details in the www.cityplus.ae website and making a payment. Your membership will be active as soon as your subscription is active.

Our members will earn the city plus points for spending each currency with us. They can use the city plus points to purchase items from the reward shop. They can also avail of special discounts and offers based on different tiers.Please visit tiers and benfits page to know the details.

Yes, you can avail the benefits of city plus membership at any of the our city season hotels.

Yes your membership will have a validity of 1 year and you have to renew it again.


No, you will not be able to use the points while your membership is inactive or suspended.

Yes, City Season can terminate your membership if you do not operate as per the specified program Terms and Conditions or indulge in any fraudulent activity. For more information, please review the Terms and Conditions.


City Season will have the sole ownership of the reward program and we have the right to change the terms and conditions anytime, You will be informed of the same when applicable. However, it is your responsibility as a member to keep yourself updated about program rules and Terms and Conditions which are published on the program website www.cityplus.ae .

 Cityplus points can only be earned at our hotels and cannot be earned against external partners. However, should a new partner be added to the program, you will be notified of this exciting addition to the city plus program

Reward Shop

No, only members with active membership can purchase from reward shop./

Online Payment is the only payment option available.

Please contact our support team or confirm with your bank.

A gift card can be purchased by a city plus member using points, cash, or both.

Please contact the support team and provide the order number from your member account.

Products will be specified with the points required for purchase. The product will be added to the cart only if you have the required points.

If you are using the points for purchasing a gift card, then you have to apply your available points in the cart.

Please contact our customer service for support.

Order is canceled due to out of stock or payment error. Please contact the support team for more information

Earn Points

City plus points is the currency of the City Season Hotel reward program and can be earned and redeemed for exciting benefits and offers.

Whenever you visit any of the city season hotels. Based on the bill amount you will receive points. 1 AED = 1 point;1 OMR =10 points
Our staff will add points to your account.

No you dont earn points while purchasing products from reward shop.

Redeem Points

 35 points = 1 AED; 350 points = 1 OMR

You can purchase products using your city plus points from reward shop. Also get member benefits based on the tier.

No you will not earn points for redemption of points.

 You can choose to use part of your Cityplus points and use cash / card for the balance for only purchasing giftcards.

Discounts and Offers

Yes,you will receive discounts and benefits on stay, spa and dine in based on your tier. For more information visit tiers and benefits page.

No , only the member is eligible for benefits.

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Privacy Policy

This Privacy Policy governs the manner in which City Plus collects, uses, maintains and discloses information collected from users (each, a “User”) of the cityplus.cityseasonshotels.com website (“Site”). This privacy policy applies to the Site and all products and services offered by City Plus. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information. Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. City Plus may collect and use Users personal information for the following purposes:

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

To improve our Site
We may use feedback you provide to improve our products and services. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. City Plus has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.